So what exactly is a Certificate III in Hospitality?
This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.
There are no prerequisites for entry into this qualification.
This course will provide participants with the knowledge and skill to;
Advance their interpersonal, communication and customer service skills
Develop the cultural awareness that is required by all people working in the tourism and hospitality areas
Update their knowledge of the hospitality industry including different industry sectors and relevant industry legislation
Follow health, safety and security procedures
Provide food and beverage service to customers in a range of industry enterprises
Gain the skills required to follow key hygiene procedures which apply in hospitality and tourism enterprises
Superior customer service is what sets apart the best hospitality outlets from the rest. Develop your service levels and the performance of your employees with targeted onsite training.
In the process, your staff will receive a nationally accredited qualification with training that boosts morale and motivation – improving job satisfaction and reducing turnover.