Certificate III in Retail

Certificate III in Retail

Course details

Unit code: SIR30216

Unit name: Certificate III in Retail

Nationally recognised qualification: Yes


The Certificate III in Retail will help you to blast back into the workforce with confidence, knowledge and a competitive edge.

Course structure

Duration: 7 weeks

Units of competency: 13

  • Core units:
    • SIRXCEG001 Engage the customer
    • SIRXCEG002 Assist with customer difficulties
    • SIRXCEG003 Build customer relationships and loyalty
    • SIRXCOM002 Work effectively in a team
    • SIRXIND001 Work effectively in a service environment
    • SIRXRSK001 Identify and respond to security risks
    • SIRXSLS001 Sell to the retail customer
    • SIRXWHS002 Contribute to workplace health and safety
  • Elective units:
    • BONUS: BSBWRK311 Develop self-awareness – inject some positive psychology tips into your life to help take care of yourself during these tough times.
    • PLUS various electives to suit the desired outcome.

Delivery: Live, online group learning and extra one-on-one (online) tutorial support available.

Fees and payment plans

  • Concession: $25
  • Non-concession: $45
  • Non-eligible participants: $990


Eligibility does apply, see below.

Entry requirements and eligibility

  • The Certificate III in Retail is an initiative of and funded by the Queensland Government.
  • Students must be aged 15 years or above.
  • No longer enrolled at school.
  • A Queensland resident i.e. Australian citizen or New Zealand citizen permanently residing in Queensland.
  • Not have previously completed or currently enrolled in a Certificate III or higher qualification (exceptions are made for qualifications completed at school).
  • Access to a laptop and internet.

Available campuses, locations and upcoming intakes

  • ROLLING INTAKE – enrol anytime!
  • Online delivery

Work integrated learning and placement

We will provide you with one FREE session with our Career Coaches to get you really ready to re-boot your career and regain your confidence.

Work outcomes

Career possibilities may include:

  • Frontline sales assistant
  • Customer service representative
  • Shop assistant
  • Retail assistant/salesperson
  • Retailers
  • Supermarkets
  • Department stores
  • Quick service restaurants

Further learning pathways

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is available on most Prestige Service Training qualifications. If you have completed formal or informal training and have knowledge, skills and employment experience in this area, you may apply for RPL.


You will be asked to provide evidence to support your application and our Operations team will assist you through the RPL assessment process.


Credit is also available for this qualification. If you have completed previous study in this qualification, or an equivalent, you can provide a copy of your transcript/s from your earlier study and we will conduct a credit assessment.

How to enrol

You’ve made a great choice and we’re excited to have you on board! The next is to apply, and we’re here to help every step of the way.


Before you apply, you may need the following:

  • Student ID (for current high school students)
  • Photo of a Green Medicare Card, Passport or Birth Certificate in colour
  • Evidence of QLD residency dated within 6 months (Driver’s license, concession card or utility bill or bank statement with your address on it)
  • YOU WILL NEED a USI number – please visit www.usi.gov.au to look up or create your USI number
  • Concession ONLY: DVA, HCC or PCC card details if you want to be eligible for concessional prices
  • A parent close by to also sign if under the age of 18!


So that we can help you best, please click on the option below that best relates to you and we can start your enrolment process.


Prestige Service Training is contracted by the Queensland Government to deliver the Certificate 3 Guarantee program, an investment model for the delivery of training to Queensland participants, which will provide a Government subsidy toward the training cost to eligible participants. Find the Certificate 3 Guarantee fact sheet with detailed information here: https://desbt.qld.gov.au/__data/assets/pdf_file/0018/8145/c3g-factsheet-student.pdf. Please note once a Certificate III level qualification has been completed, students will no longer be eligible for a subsidised training place under the Certificate 3 Guarantee program. 

Course details and information are subject to change. Whilst every attempt is made to ensure that information is accurate and up to date at the time of printing and distribution, some information is subject to change without notice.

Ready for your dream career?


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