Why take an RSA course?
The RSA certification is A MUST in the Hospitality industry
If you want to work in the hospitality or liquor industry, this course is a MUST for you.
To serve and sell alcohol in Queensland, you are legally required to have successfully completed the unit SITHFAB021 – Provide Responsible Service of Alcohol (RSA) course.
Upon completion, you will obtain an RSA Statement of Attainment.
If you are a new employee working on a licensed premise, it is compulsory to complete an RSA course within 30 days of starting your new job. Note that only a registered training organisation (RTO) can deliver RSA courses and issue the certificate.
The ‘PRESTIGE-ous’ RSA course can help you gain the required knowledge and skills to be qualified and accredited to serve and sell alcohol on any licensed premise through our nationally recognised training.
Our qualified and experienced hospitality trainers (all with current industry experience) will provide valuable face-to-face mentoring and guide you through this essential RSA national unit of hospitality training.
So, what are you waiting for? Gain a new qualification today and increase your career opportunities in the vibrant and exciting world of hospitality.
RSA Qualification to Build your future
Prestige Service Training’s RSA course is designed to teach students responsible practices in any licensed premises that sell or serve alcohol.
The RSA training course applies to all personnel that engages in selling, serving, and promoting alcohol. These include food and beverage attendants, salespersons, brewery and distillery staff, and supplier representatives. The licensee and security staff are also required to hold an RSA certificate.
RSA course details
- Qualification code: SITHFAB021
- Qualification name: Provide Responsible Service of Alcohol (RSA)
- Nationally recognised qualification: Yes
- Duration: 3.5 hours
- Units of competency: 1
- Delivery: Face-to-face classes with online assessment
- Work integrated learning and placement? Not applicable to this course.
- Can contribute to your ATAR? No
- Can contribute to your QCE? No
- For more information on contribution to ATAR and QCE, visit https://www.qtac.edu.au/
Learn RSA face-to-face
Prestige Service Training believes students learn better and benefit more from face-to-face classes.
We have qualified and experienced trainers who will mentor you in this 3.5-hour certification course.
You will have a personalized learning experience, allowing you to learn hands-on how theories and concepts are applied in the workplace.
Face-to-face sessions will also make it easier to ask your trainer questions and clarifications.
How much does the RSA course cost?
- $100 – RSA only
- $140 – Combine RSA with RSG
What are the requirements for the RSA course?
- There is no pre-requisite to enter the course. However, it is recommended that you have a minimum of a year 10 or equivalent level of English reading and writing
- Access to a laptop and internet
Choose your campus locations
You can choose from Prestige Service Training’s training venues to take and complete the RSA training.
- Southport – Southport Central Building 3G, Level 4, 27 Garden Street, Southport 4215
- Beenleigh – Beenleigh Business Centre, 5/69 George Street, Beenleigh 4207
- Milton – Level 1, Unit 6/267 Milton Road, Milton 4064
If you have a group of 8 or more, we can come to your location!
What you’ll learn in the RSA course?
How to responsibly serve or sell alcohol
When you have completed this course, you will know how to sell and serve alcohol responsibly. It also involves the necessary skills to assist customers in drinking within appropriate limits, assess alcohol-affected customers, and determine customers whom sale or service must be refused.
Specifically, this course will cover the following:
How to sell or serve alcohol responsibly
- Sell or serve alcohol according to the provisions of the laws
- Request acceptable proof of age before service
- Provide accurate information to customers about alcoholic beverages
- Identify issues and risks relevant to the sale or service
How to assist customers to drink within limits
- Prepare and service alcoholic drinks based on industry requirements and standards
- Be professional when encouraging customers to consume drinks within appropriate limits
- Monitor customers and identify the signs of intoxication
- Decline requests for alcohol when necessary and communicate with customers the reasons
How to assess customers already affected by alcohol and when to refuse service
- Assess the intoxication levels of customers using the right methods
- Observe the changes in their behaviour, their emotional and physical state, and the noise levels and drink purchases
- Know the factors to consider that may affect the customer’s response to alcohol
How to refuse the sale or service of alcohol
- Refuse the sale or service of alcohol to customers in a professional manner
- Refuse the sale or service of alcohol to minors and those purchasing on behalf of minors, intoxicated persona, and persons affected by the consumption of illicit and other drugs
- Communicate the reasons for the refusal
- Assist the customers appropriately when refusing service
- Provide verbal warnings and customers to leave the premises when necessary
- Use conflict resolution and communication skills to handle difficult situations
- Escalate the situation to the appropriate person
- Know when to seek assistance when the situation poses a threat to the safety of colleagues, other customers, and property
How the RSA course improves your career
An RSA certificate is a government requirement for everyone who wants to work or start a business that involves selling or serving liquor.
This unit incorporates the required knowledge and skills in selling or serving alcohol under the state and territory liquor licensing law.
You can complete and get certified in this one half-day RSA training.
Then you can sell, serve and supply alcohol across all types of:
- Hospitality venues
- Retail liquor outlets
Further Learning Pathways
Completing an RSA course can lead to further career development.
- Apply for an in-school qualification with Prestige Service Training
An in-school qualification is a substitute for the typical high school elective subjects like Business, Hospitality, and Tourism.
- Apply for a beyond-school qualification
If your school does not offer the course, Prestige Service Training has a range of courses under our Beyond School programs, such as Information Technology, Business, and Entrepreneurship.
- University pathways
Enrol in the RSA course right away
Ready to get started? You’ve made a great choice, and we’re excited to have you on board!
The next step is to apply for the course, and we’re here to help every step of the way.
Before you apply, you will need the following:
- Student ID (for current high school students)
- Photocopy of a Green Medicare Card, Passport, or Birth Certificate in colour
- A unique student identifier (USI) number (Please visit www.usi.gov.au to look up or create your USI number)
- A parent close by to also sign if under the age of 18
Completing the RSA course will prepare you for an exciting career in the hospitality industry!
See you inside!
RSA course FAQs
What does responsible service of alcohol mean in practice?
Responsible service of alcohol means that licensees and staff comply with the liquor laws in Queensland. It also means providing a safe environment for customers and only selling, serving, and promoting alcohol professionally. Moreover, this means that you have the ability to spot signs of excessive drinking and know how to respond and act accordingly.
Why is servicing alcohol responsibly important?
Alcohol can cause harm when consumed excessively. It can cause driving accidents, crime, public and family violence, and anti-social behaviors. Therefore, it is important to sell and serve it considering the customers’ well-being to minimize potential harm.
Aside from checking the age of the customer you are serving, you are also responsible for determining when they are already intoxicated and whether they should be served.
Moreover, licensees must ensure that every required staff has RSA training and certification. Otherwise, they will face penalties.
How long does it take to get RSA certificate?
RSA courses usually take 4 to 6 hours. At Prestige Service Training, it takes 3.5 hours to complete the training course.
Upon successful assessment, you will receive your course certification the same day.
Does the RSA certificate expire?
Once you have obtained an RSA Statement of Attainment in Queensland, the certification does not expire.
However, you can take short refresher courses to test your knowledge.
Free RSA refresher courses include:
- Minors and the responsible service of alcohol
- Checking identification and responsible service of alcohol
- Unduly intoxicated patrons and the RSA
- Disorderly conduct and the RSA course
- Promotions and practices for the RSA
These short courses cover various subtopics that can enhance your knowledge and skills in this field.
What if you lost your RSA certificate?
If you lose your RSA certificate, you can contact the RTO where you obtained your Statement of Attainment. They should be able to reissue your certification. You can search for your RTO contact details on Training.gov.au.
If you can’t remember which RTO issued your certification, you must re-take the RTA course to get a new certification.
Can you use an RSA certification from another Australian state or territory?
Yes, you can use an interstate RSA certificate in Queensland if that is a Statement of Attainment in Provide Responsible Service of Alcohol. It means that it meets the requirements of the Australian Quality Training Framework. If you do not have this kind of nationally recognised unit, you will need to get certified through an RTO.
Who is responsible for ensuring staff is trained?
Licensees must ensure that all staff that serves or supplies alcohol are RSA-certified. These include food and beverage attendants, sales representatives, door staff, and security personnel.
Volunteers at premises with a community club license, community liquor permit, or restricted liquor permit are not required to hold an RSA training certificate, but the licensee or permit holder must ensure that there is an RSA-certified person who will supervise them.
Do I need to get my RSA training before starting a job?
Not necessarily. Some employers may hire you without an RSA certificate, but it is one of the legal requirements in Queensland to complete the RSA training program within 30 days. Some employers may require you to get certified first before you start working with them.
In general, it is recommended that you take an RSA course with an RTO before you look for a job in the hospitality or liquor industry. This will make it much easier for you to secure employment.
What is an RSA competency card?
An RSA competency card is proof that you have satisfactorily completed training in the RSA course. In Queensland, the requirement is a Statement of Attainment issued upon the successful completion of the national training package competency Provide Responsible Service of Alcohol.
What is RGS certification?
Responsible Service of Gambling (RGS) is another training that is required if you want to work in establishments with liquor and gambling activities, such as pubs. You need an RSG certification, also called Statement of Attainment, from legitimate training providers. In this course, you learn how to maintain safety in the workplace, including identifying potential issues associated with gambling addictions.